Chargeback Policy

You must not make unjustified chargeback requests of your payment card provider with respect to any transaction between you and a creator. Chargebacks are initiated when individuals reach out to their financial institutions to dispute a transaction. To protect creators, we will review excessive and potentially fraudulent chargebacks and we may prevent you from making additional purchases during that review. If we determine that any chargeback request is fraudulent or was made by you in bad faith, we reserve the right to suspend or terminate your user account or any future user account you create.

If you believe that we have charged you in error, you must notify us in writing no later than 30 days after receiving the billing statement in which the error first appeared. If you fail to notify us in writing of a dispute within this 30-day period, you waive any disputed charges. You must submit any billing disputes to us by email at  Please include a detailed statement describing the nature and amount of the disputed charges. We will correct any mistakes in a bill and add or credit them against your future payments. If we consider that any billing dispute made by you was made in bad faith, we have the right to suspend or terminate your user account (or any future user account you create) in our sole discretion.